Terms & Conditions

Terms & Conditions


It is our intention to offer world class wines with the best possible service. If any of our service falls below the standard you would expect of us, please let us know and we will try our very best to rectify any problems quickly and professionally.


Legal Age


You must be at least 18 years of age to purchase any alcoholic product. By placing your order on our website, on the phone, you are hereby representing to us that you are at least 18. Upon delivery, we may require you to sign for your order to confirm your age. Deliveries to address are fulfilled by a 3rd party courier. If, upon delivery, there is no one at the delivery address to receive your Order or if the third party reasonably suspects the signee is under 18 we will not be able to leave the Products.


Drink Aware


Alcohol can damage your health if consumed irresponsibly. Please moderate your drinking and stick within government guidelines. Never drink and drive.


General Terms 


By purchasing a product from us online, you agree that you are bound by the following Terms and Conditions:


All products are sold "as-is", without any representations or warranties, express or implied, including, but not limited to, as to merchantability, fitness for a particular purpose, or other description of physical condition. Despite this, if there is any problem with a product or delivery from us, please contact us and we shall endeavour to help in whatever way we can.


All risk of loss and damage to a product passes to you upon shipment of the product purchased. We are not responsible for any acts or omissions in connection with the packing or shipping of the products or of the carriers, whether or not recommended or selected by us.


These Terms and Conditions of Sale, as well as your and our respective rights and obligations hereunder, shall be governed by and construed and enforced in accordance with the laws of the United Kingdom. You consent to this exclusive jurisdiction with any product purchased from us. In no event shall our liability ever exceed the purchase price actually paid by you for such product.


Vintages may vary to what is shown on the product. We endeavour to keep up with vintage changes but with ever changing products and vintages we cannot guarantee that the vintage stated is correct. If you would like to check a vintage, then please contact us before making a purchase. 


Images used to represent products are intended for illustration purposes only, and are not necessarily true representations of the actual goods themselves. If you have any questions about particular products please email orders@chwinemerchants.co.uk or call 07917095068. None of these terms affect your consumer rights.




The prices quoted are those valid at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of VAT.